Privacy Policy · PickNBook

PickNBook LLC (“PickNBook,” “we,” “our,” or “us”) operates the PickNBook website and mobile applications (collectively, the “Platform”), which connect licensed New York City childcare providers with families seeking flexible care. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

Information you provide

Provider applications: center name, owner/director name, business email, phone number, borough, license type (DOHMH or OCFS), capacity, and any details you submit through our forms.
Communications: messages, support requests, and feedback you send us by email, phone, or through the Platform.
Account information when accounts are made available, including login credentials and verification documents.

Information collected automatically

Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, and timestamps.
Cookies and similar technologies for essential site functionality, analytics, and to remember your preferences.

2. How we use information

To verify provider eligibility (valid DOHMH or OCFS license) and respond to inquiries.
To create, operate, secure, and improve the Platform and our services.
To match providers with families seeking licensed care.
To send service-related communications, product updates, and (with your permission) marketing.
To detect, prevent, and respond to fraud, abuse, and security incidents.
To comply with applicable laws and enforce our Terms of Service.

3. How we share information

We do not sell personal information. We share information only as described below:

Service providers who process information on our behalf (e.g., hosting, email delivery, analytics, payment processing) under contractual confidentiality obligations.
Families using the Platform see the publicly listed information about your center (name, neighborhood, availability, photos, and any other content you choose to publish). We do not share owner contact details without your consent.
Legal compliance: when required by law, subpoena, court order, or to protect the rights, safety, or property of PickNBook, our users, or the public.
Business transfers in connection with a merger, acquisition, or sale of assets, in which case affected users will be notified.

4. Data retention

We keep personal information for as long as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time by contacting us at the address below.

5. Security

We use industry-standard administrative, technical, and physical safeguards to protect information. No system is 100% secure; please notify us immediately if you believe your account has been compromised.

6. Your choices and rights

You may update or correct your information by contacting us.
You may opt out of marketing communications via the unsubscribe link in our emails.
Depending on where you live (including New York), you may have rights to access, correct, delete, or limit certain uses of your personal information. To exercise these rights, email us at the address below.
You can disable cookies through your browser settings; some features may not work as a result.

7. Children's privacy

The Platform is intended for adult childcare providers and parents. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

8. Third-party services

The Platform may contain links to or integrate with third-party services (e.g., payment processors, the Apple App Store, the Google Play Store). Their use of your information is governed by their own privacy policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the most recent revision. Material changes will be notified through the Platform or by email.

10. Contact

Questions, requests, or complaints? Reach us at customer.service@picknbook.com.